Solved 3CX v15.5.5 - Lost in call queue.

[JMeijernl]

Hello,

I've just setup a 3CX for a customer what seem to work fine besides 2 things:

1. It takes up to 15 seconds before the call is actually being made. Also forwarding internal from EXT: 300 to 301 takes about 15 seconds.
   
   Ah seems solved! Customer modem seem to delay SIP from other providers, after i disabled the SIP option on the modem it went fast!
   
   
2. My call queue is not working, it says the following: There are no available customers at this time. (After this the phone call ends.)
   
   License: Standard & activated
   Number of phones: 2
   Number of EXT: 2, 300 & 301
   Registerd Agents: 300 & 301

I've setup a new Call Queue but that dont seem to work.

Logfile from the management page:

3CXQueueManager ID: 105
Lost Call in Queue CQ_customer (801) from Caller ID '31612345678' Queue: 801 [CQ_customer] caller: 31612345678​

Problem solved!
In 3CX you go to Extension, click on the phone status and set queue status to: Logged IN.

 

[YiannisH_3CX]

Hello @JMeijernl

Glad the issue was resolved and thank you for sharing your solution