3cx V15 Linux Services Stopping

[rdonahue]

Currently have a 3cx V15.5 SP2 running on a Linux server and the SIP service has started randomly stopping. Looking through the log of the linux system this is the only message that gives any insight into what is going on.

Jun 6 09:53:35 CHAP3CX-Linux kernel: [102249.259002] 3CXPhoneSystem[905]: segfault at 0 ip 000000000047ce62 sp 00007f162edeff20 error 4 in 3CXPhoneSystem[400000+3b5000]

Jun 6 09:53:35 CHAP3CX-Linux systemd[1]: 3CXPhoneSystem01.service: main process exited, code=killed, status=11/SEGV



Anyone else having the issue or find a fix for this issue?

 

[mixig]

Same with me here but not direct answers
https://www.3cx.com/community/threads/3cx-service-stopped.55969/#post-232345

I noticed few more threads with same problem... For me it just happened once so no big deal for now

 

[cobaltit]

@rdonahue Yes upgrade. While I'm not sure why your specific system is crashing there are notes about some fixes that might be related in SP3

• Fixed SIP Server Crash due to reaction on second REFER (Refresh).

https://www.3cx.com/blog/change-log/phone-system-change-log/

 

[YiannisH_3CX]

Hello @rdonahue

As @cobaltit mentioned try upgrading to the latest service pack and see if the issue persists. If you continue to face the issue we can take a closer look then.