Solved 3CX V16.0.0.1581 - Intercom not working

[saint_]

Hi all,

I have 2 labs running with 3CX.
I was trying to add an intercom feature, and noticed that even though the right of the phones have INTERCOM, the called phones do not answer.
In each brand (I only work with GrandStream and HTEK), I saw in the templates that the parameter P90 (AutoAnswer) is set to 0 (zero) even though the phone right is checked.

Shouldn't 3CX auto update this parameter by default, instead of me creating an add-on template with the setting P90 setup to 1 ?

Thank you

 

[saint_]

Actually, even with the INTERCOM right for both caller and callee, and assigning a new template to the GrandStream 2170 with parameter P90 at 1, it won't pickup ...

Any hint welcome !

 

[saint_]

Only to find out that phones had to be rebooted... :/
This was the issue. You can lock the topic.

Please update the documentation at https://www.3cx.com/docs/manual/ring-groups-paging-intercom/

 

[JohnS_3CX]

Hi @saint_ glad it was resolved