3CX v16 call recording

[danlay]

We purchased a 3CX standard license and have recently upgraded to v16. In the process of doing so the call recording feature has been disabled and is now only a pro option.
I would have thought that since we did purchase a standard license we would get this.
Somehow we're now just bundled with 'free'

Please could someone investigate for me?

Thanks
Dan

 

[Saqqara]

The only way to get call recording is to purchase a Pro license.

With software updates, certain functions are removed from certain licenses - 3CX are not the only company that does this

 

[danlay]

According to the last post in this thread https://www.3cx.com/community/threads/3cx-16-call-recording.64484/ it should be upgraded to pro?

 

[Evolute IT]

According to the last post in this thread https://www.3cx.com/community/threads/3cx-16-call-recording.64484/ it should be upgraded to pro?

I'm pretty sure that "promo" is over for a while now.

The Pro license is pretty cheap tho for small SC count.

Also, V16???? V18 just came out. Might as well upgrade at once there.

 

[VasilisV_3CX]

Hi @danlay,

Feel free to PM me your license key to investigate.