3CX v16 Update Issues

[2101]

Hello,
After updating to version 16 from 15 we've had a few issues. One issue is with routing the calls either through the SIP Trunks section or Inbound Rules section. For example one of our tenants had their calls set to go to a Ring Group in the SIP Trunk section. I created an IVR and then set the calls to go to the IVR but they continue ringing to the Ring Group. I tried setting the calls to go to an outside number, voicemail of an extension, even just to end the call. Nothing works, the calls keep ringing through to the Ring Group. Similar issue with Inbound Rules. I'll create a rule for a certain number but the call isn't following that rule. The call will only do what was set in the SIP Trunk section from before. Not sure what's going on. Also, now for Android phones the Push isn't working to wake up the phone when there's a call coming in. Tried deleting the app and reinstalling it, sending a new Welcome Email to provision it but still nothing. So any kind of change I try to make to the call routing isn't working and not sure if that's what may be causing the issue with the app. Does anyone have any ideas on what may be causing this?

 

[cobaltit]

So v16 doesn't have any routing issues that I've seen or heard mentioned here. Can you confirm you are using a supported trunk/templates? If not, it sounds like you need to look at your verbose logging/wireshark to see why the inbound calls aren't matching the rules you are creating.

For push, are you using the built-in test account or did you create your own account as mentioned here:

https://www.3cx.com/docs/

 

[2101]

We are using SIP.US trunk provider which looks to be supported. We didn't make any changes or anything to it either. I restarted the services from 3CX just to test and it seems to be working now. Not sure what was causing the issue with the routing but it looks to be resolved now.

For Push on the 3CX app, yes we're using the built-in account and not our own account. When checking the Phone/App Options there is a Server Key and Sender ID filled out there. I didn't put that in so I'm assuming that's the built-in account info?

 

[cobaltit]

The dashboard will state whether you are using your own account or not: