3cx v18 getting hold time in realtime

[sadi.guzel]

Hi, we are a tech company serving most of electricity distribution companies in Turkey. They serve over 60mn customers. We use 3CX for all these companies. We have more requests from our customers to calculate realtime hold time recently. But, we cannot get hold status from 3cx api. Will there be any api updates for v18, about this issue soon?

    public enum ConnectionStatus
    {
        Undefined = 0,
        Dialing = 1,
        Ringing = 2,
        Connected = 3,
        Hold = 4,
        Held = 5
    }

 

[VoIPTools]

It does seem curious that we can not get hold times via the Call Control API. It is available in the SIP traffic, but we would have to perform a constant wire capture to get it. I would very much like to get this information too.