3CX V18 upgrade failed on AWS instance

[digital14]

After recent upgrade our system is down, no access to web server management console as it gives server error, no phone service at handsets. We have access to Debian instance on AWS but I don't know the commands required to either reinstall the 3CX or fix the issue from the command line in Debian. I do have a recent scheduled backup. Could some advise the best way to resolve this please.

 

[Charles_3CX]

Have you considered moving to 3cx hosted instead, where most of these issues can be resolved right off the bat?

 

[digital14]

Sure, I was considering 3CX from AWS marketplace, as we are a phone system provider ourselves I was not comfortable using a local partner and as we are not a 3CX partner I'm stuck really. I need to get our phones going again and I'm just not sure which way to jump. Can I run up 3CX from AWS market place without a 3CX partner. I do have good 3CX experience and wanted to keep this in-house.

 

[Evolute IT]

Sure, I was considering 3CX from AWS marketplace, as we are a phone system provider ourselves I was not comfortable using a local partner and as we are not a 3CX partner I'm stuck really. I need to get our phones going again and I'm just not sure which way to jump. Can I run up 3CX from AWS market place without a 3CX partner. I do have good 3CX experience and wanted to keep this in-house.

Yes, just spin up the instance from 3CX Phone System marketplace image. Then restore your backup. You don't need a partner for this.