3cx v20 and Debian upgrade - Office Hours setup?

[SOTASOTA]

I am trying to re-setup my Office Hours after upgrading to V20.
I go to Call Handling and then to the Queue that I setup.
I try to set the "When office is closed route to" section. But after entering all the parameters, the SAVE is greyed out and I cannot save the changes.

See attached screenshots.

Help please!

 

[CentrexJ]

The red shows you what is missing. in this case the department and the 3cx talk.

 

[SOTASOTA]

Yup...JUST saw that! Not sure what the 3cx talk is all about. But YES, it is working now. Cheers and thanks!

 

[Digital-Stewards]

Hi, I set office hours but it still won't go to the closed hours option, allthough I set this:







Am I missing something?? The old mgmt portal was much easier to work with...

 

[Digital-Stewards]

Found it.... 12 PM it needed to be
Why is it not in 24hours schema...

 

[ToniGarcia]

Hello, I have a similar case with v20, I have a schedule configured directly on an extension, the phone should not ring after hours, right? With the attached configuration the phone keeps ringing, you could put a specific audio for this extension, otherwise you could create a new department if it were a requirement for the audio.

 

[NicholasP_3CX]

Hello, I have a similar case with v20, I have a schedule configured directly on an extension, the phone should not ring after hours, right? With the attached configuration the phone keeps ringing, you could put a specific audio for this extension, otherwise you could create a new department if it were a requirement for the audio.View attachment 42763

Your office hours are incorrect.

You have break times which are outside of office hours. Please fix them.

Also, you have a break time which ends at exactly the same time as the office hours, which is again incorrect.

 

[NicholasP_3CX]

Found it.... 12 PM it needed to be
Why is it not in 24hours schema...

Select English (UK) as your locale in the web client and it will be.

 

[ToniGarcia]

Su horario de oficina es incorrecto.

Tiene tiempos de descanso que están fuera del horario de oficina. Por favor, arréglalos.

Además, tiene un tiempo de descanso que termina exactamente a la misma hora que el horario de oficina, lo que nuevamente es incorrecto.

View attachment 42764

Gracias por tu respuesta, cuando estaba haciendo las pruebas estaba fuera del horario de oficina y el teléfono no paraba de sonar, ahora lo tengo así:




El teléfono sigue sonando, son las 13:45 horas. ¿Siempre tienes que establecer un horario de descanso? Si solo pongo horario de oficina, el horario fuera de la oficina debería ser fuera de horario, ¿correcto?

 

[NicholasP_3CX]

Your office hours are 09:00 till 13:00. You CANNOT have a break after 1PM. In your example above you can only have a break between 0901 and 1259.

Define your office hours, and do not add any breaks. Does the extension still ring after the office hours defined?

Also, ensure that your extension is in the correct time zone.

 

[ToniGarcia]

Thank you, I have discovered something that may be obvious to you but for me it was not, to do tests I set for example rest from 15:00, until 19:00 if this change I make it within that time it does not apply, such as at 16:00, to do tests I am putting a schedule in the future and it seems to work. But I have a doubt, if I put only work schedule, will the rest of the schedule be absent?

What I need is for an after-hours voiceover to come out for a call queue, for this I assign a department to the call queue and in the department I assign the schedule, but as I have been able to see even if the phone is absent queue calls continue to come in, what would be the correct configuration?

Sorry if I am not understood correctly, my English is very bad and google translate does what it can...

Thank you.