3CX V20 auto forward call

[Alle CTEC]

I have a 3CX exchange that receives calls, and the XXX extension automatically forwards the calls to an external extension, however there is no active forwarding in the customer configuration, by removing the user from the answering groups the problem disappeared



To solve the problem, I reset the user, phone format and reconfigured from 0. The problem seems to have disappeared. I saved the event log and the call log. The user had not configured any call forwarding