3CX v20 callerID issue

[Jay Leccio]

Hi, we have a trunk that is not allowing us to use a member number as CallerID. We have set the Outbound rule to specifically use 61288394800(one of the DID number of the trunk) as CallerID but the main trunk number(61287760940) still appears as the callerID. We tested calling directly from the provioder and it was working fine(isolated issue only on the PBX system). Can you please advise any logs that i need to post here?

 

[AshishKushwaha]

Go to sip trunk then Options and check the caller id control settings,

Check what is set to display name and remote party ID-calling party option

 

[Jay Leccio]

Hi, this is what we have

 

[NicholasP_3CX]

Does your provider accept the 61xxxxxx format?

You can performa a capture on the system to see which caller ID is being sent from the PBX. If that doesnt coincide with what is being received on the other end then your provider is overriding the caller ID with your default account number.