3CX v20 - Irregularity with Call Recordings Uploading to Google Storage

[RMags]

Hi everyone,


I’ve noticed an ongoing issue with recordings not being uploaded to our Google Storage bucket all at once. For example, some calls from 30th August were already uploaded the same day, but others from that date didn’t show up until the following day. This pattern has been consistent for quite some time.


It looks like all the recordings for a given day eventually appear in the bucket, but not until the next day. This makes it difficult to know when a day’s recordings are fully available, since the uploads trickle in.


Unfortunately, I don’t have access to the Google Bucket configuration itself, so I’m not sure how 3CX handles the transfer process (timing, batching, or scheduling).


Could someone clarify:

• How long should it normally take for all recordings from a given day to be uploaded to Google Storage?
• Is there a fixed schedule or timeline for when the upload/archiving process completes?
• Is this irregular timing expected behavior, or does it point to a misconfiguration or known issue?

This uncertainty impacts our daily reporting workflow, since I can’t determine when a full day’s recordings are guaranteed to be available. Any guidance on how this process works and what the expected timeline is would be greatly appreciated.


Thanks in advance!

 

[KyriacosS_3CX]

Hi,

The time taken will very much depend on the amount/size of the recordings and the bandwidth available to do it through.

Also choosing a storage bucket location near to the PBX might have some benefit, but total transfer size and available speed will be the key values.

What type of numbers are you looking at? Whats your average recording size per day in megabytes, and what kind of upstream bandwidth do you have?