Solved 3CX V20 - office holidays

[JMacayan]

Hi,

Is there a way to configure so that a ring group or IVR is automatically routed during holidays? For example, I setup mulitple holidays in the future, how does the ring group or IVR know that holiday has been set on that date and calls need to be routed somewhere else.

Thanks,
Joerrel

 

[Victor Camacho]

Hi
In "Call Handling" -> "DEFAULT" has the option "When on holiday route to" and you can select your ring group or IVR.

 

[KyriacosS_3CX]

Hi,

Just to add that the "When on holiday route to" exists in all the types/entries under "Call Handling".

Best,
K.

 

[JMacayan]

I've configured the office holidays under the Office Hours settings. However, when I select the "When on holiday, route to" option, calls are still being routed to the specified IVR—even on days when no holidays are scheduled.


Could you please advise if there's something I'm missing or if additional configuration is required?

 

[JMacayan]

okay, figured it out. I had to add a department on the out of hours IVR as well. Its now routing as it should for the office holidays.