3cx v20 Queue Ringback

[systemstech]

We just upgraded our last client from v18 to v20 and they are complaining that the Queue calls put on Shared Park are ringing back with the same tone as the incoming calls. I believe in v18 it would just beep to alert a call was parked after 30 or 60 seconds.

I realize we could enable custom queue ringtones to differentiate between inbound queue calls and the default ringtone, but I was hoping someone here might have a better idea.

Thx,
J

 

[systemstech]

So it seems if we want our internal and ring back calls to have similar functionality as v18 I would have to set each phone manually or maybe via custom template to use a different ringtone for the external alert-info setting.

Our inbound calls all come in to a queue so we can have those use a different ring tone.

I know others have asked for this in v20 but it seems like we should have a way to differentiate some of these types of calls internal vs external vs ring back would be great!

 

[lancerichards]

We have had a number of users asking for the same thing as they are finding it hard to distinguish between an in coming call in the queue and a parked call being returned after 60 seconds.