3cx v20 Snom Dect & webclient default settings

[Ronin]

Hello,

After updating 3cx from version 18 to version 20, we noticed an issue with the default audio device setting. In "#/settings/media --> Audio/Video --> Call Settings: Use this device for calls," the Snom DECT telephone is always selected as the default instead of the web client.

This causes a problem when a pop-up notification appears in the browser to accept a call (the green button to accept the call is greyed out).

Even if the user changes the option to "web client," it reverts to the Snom DECT option the following morning.

Is there a fix for this?

 

[JohnS_3CX]

Hi,

- Is the browser history / cache emptied automatically daily by any chance?

- Or do they perhaps also login from another device on the same webclient extension?

- Do other users also log into the same browser with their own extension?

 

[Ronin]

Hi John,

Is the browser history / cache emptied automatically daily by any chance?
- Nope

Or do they perhaps also login from another device on the same webclient extension?
- I will have to ask the users but does it matter if they log in from another device?

Do other users also log into the same browser with their own extension?
- Nope

 

[JohnS_3CX]

I will have to ask the users but does it matter if they log in from another device?

Yes, the setting could be changed from another browser session. I will also leave a M400 DECT running overnight to see if it reverts back like you said. The test is done on Chrome.

 

[Ronin]

Ok, thank you very much! I will wait for your feedback.

 

[JohnS_3CX]

I can confirm that after leaving it overnight, the setting was preserved and did not default back to the DECT device.

So in this case I would suggest to investigate the PC, my first go-to would be to ensure that the browser session is not purged (ie. Chrome local wasn't storage cleared). This is where this setting is kept, and if we were to empty the local storage, it would default back to choosing the DECT device.

 

[Ronin]

Hi John,
Thank you for the confirmation.
I will delete the browser cache on the user's pc and this should fix the problem.