Hello everyone,
I'm going through an issue after I switched from self-hosted 3CX server to 3CX hosted server.
Internal calls are working but impossible to receive calls or make one.
I thought it was because of the SIP trunk registration : OK
The SIP trunk provider is Vitelity - I tested with a brand new server, get the SIP trunk registered and all works: internals and externals.
I assumed there is one or several legacy settings preventing external calls to work.
I'd like to avoid using a server from scratch, there's a lot of queues, IVR, RG to handle.
Until today, it has always been a self hosted server from v14 and upgraded recently from v18 to v20. The switch to 3CX hosted option is done from self-hosted v20 to 3CX hosted.
If anyone ever experienced that and fixed it, please help
Best, AB
I'm going through an issue after I switched from self-hosted 3CX server to 3CX hosted server.
Internal calls are working but impossible to receive calls or make one.
I thought it was because of the SIP trunk registration : OK
The SIP trunk provider is Vitelity - I tested with a brand new server, get the SIP trunk registered and all works: internals and externals.
I assumed there is one or several legacy settings preventing external calls to work.
I'd like to avoid using a server from scratch, there's a lot of queues, IVR, RG to handle.
Until today, it has always been a self hosted server from v14 and upgraded recently from v18 to v20. The switch to 3CX hosted option is done from self-hosted v20 to 3CX hosted.
If anyone ever experienced that and fixed it, please help
Best, AB
