3CX v20: Using Wireshark to Capture Network Traffic

[VUSALDADASHOV]

in 3cx v.18 i used to run Wireshark tool as described here.
But I can''t find same option in 3CX v.20 admin console
Can someone to point me right direction?

 

[OlegR_3CX]

Hi there, so if you are running V20 self-hosted or on-premise and updating your PBX to the latest available RC version, you should see the Capture button in the "Troubleshooting" category of the Dashboard.

 

[biggreyphone]

Will this be added to 3CX hosted systems?

 

[OlegR_3CX]

At the current time, we do not have this information.

 

[Ronald Lysmont]

I ran into the same issue, no more Wireshark capture in V20 by 3CX hosted systems. While that in V18 was no problem and easy for troubleshooting. Please enable it back in V20

 

[OlegR_3CX]

The only way right now is to get to the support team via the ticket and we can get the capture for you.

 

[OlegR_3CX]

If the issue is not related to the audio, you should be able to see most of the data in the logs of the PBX.
Even log + support info file in verbose logging.