Hi there,
I have a problem similar to one that has been asked before, however I see there was no sultion ever posted.
The topic was Cant hear voice when calling over android phone by ilxans Start date Mar 3, 2021
I have a user who has just had his Android Application update from 15 to 16 recently and he has the exact same problem above; when calling the no one can hear him but he can hear the other party, it's as if the microphone is muted on his side, checked every setting side by side with a working Android device with the same 3cx version, nothing out of the ordinary. Uninstalled and reinstalled, configured with another extension and still won''t work. I know it's not the PBX or network issue, on the Desktop the App works fine. It happened while on a call, it just went quiet and subsequent to that the issue has been persistant. The PBX version is 16.0.9 and so far only this particular phone has this problem. I have attached Logs from the phone as well as a screen shot of Android properties of the phone.
I hope someone can help, only probable solution would be a complete wipe of the phone but I'm sure there's a risk of this happening to other users and I have 20+ users who have the app installed.
Thanks!
I have a problem similar to one that has been asked before, however I see there was no sultion ever posted.
The topic was Cant hear voice when calling over android phone by ilxans Start date Mar 3, 2021
I have a user who has just had his Android Application update from 15 to 16 recently and he has the exact same problem above; when calling the no one can hear him but he can hear the other party, it's as if the microphone is muted on his side, checked every setting side by side with a working Android device with the same 3cx version, nothing out of the ordinary. Uninstalled and reinstalled, configured with another extension and still won''t work. I know it's not the PBX or network issue, on the Desktop the App works fine. It happened while on a call, it just went quiet and subsequent to that the issue has been persistant. The PBX version is 16.0.9 and so far only this particular phone has this problem. I have attached Logs from the phone as well as a screen shot of Android properties of the phone.
I hope someone can help, only probable solution would be a complete wipe of the phone but I'm sure there's a risk of this happening to other users and I have 20+ users who have the app installed.
Thanks!
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