3CX Versions

[B Garfitt]

Hi

We currently have most of our clients on v16 Update 5 Hotfix 2 (August 2020) running with no current issues.

I am aware that v16 Update 8 was released last month and I don't want our systems to be too far behind as far as support is concerned and also v18 is around the corner. I have not seen any major issues in the forums for Update 8, but is there a good argument to go to Update 8 now rather than just update all my systems to Update 7 and then to Update 8 after a few months?

I suppose the same applies to the updated SBC - we are still on 16.0.390 but I know we should move to the 16.2.24 but have not as we were concerned with potential issues there. I assume that the SBC version will need to be updated to keep up with the Update 7 of 3CX?

Our clients have no need of any new features at the moment, just stability.

Thanks

 

[Evolute IT]

What's the problem with updating to U8? Yes, v18 is close but always keep yourself on the latest version. They will not support old versions.

Also, 3CX updates are very stable. No need to be scared.

 

[JohnS_3CX]

Hi,

The latest updates bring fixes, improvements and keep you running on the build we currently support. This is what we recommend you do as a 3CX Partner.

There have been quite a few fixes/improvements since Update 5 both for the SBC and PBX, you can learn more here for details: https://www.3cx.com/blog/change-log/

You don't have to update all the systems in one go, you can do them in batches if you have a lot. Generally speaking, falling behind in updates may allow issues to show up in the future (ones that have already been solved) or may cause more work to be necessary when you do eventually decide to upgrade one day.

I would say that doing small chunks of work over a long period of time is wiser than waking up one day and discovering that you urgently need to update a large amount of deployments, for something that has already been patched months ago.

 

[B Garfitt]

Thanks for your reply.

We usually don't like to update on day of release (unless a security implication) and prefer to leave things a month or so just in case there are some unknown issues - as has happened in a previous update - and then roll out slowly in case of any issues (yes, we are over cautious). I know the updates are generally stable but we need to balance the potential risk of an unknown bug (or a failed update - very rare) against the potential response from our clients when they are unable to function with their phones down. In most cases the updates are simply feature releases which our clients have no use for, so the disruption of updates and potential issues is weighed against that.

 

[B Garfitt]

Hi,

The latest updates bring fixes, improvements and keep you running on the build we currently support. This is what we recommend you do as a 3CX Partner.

There have been quite a few fixes/improvements since Update 5 both for the SBC and PBX, you can learn more here for details: https://www.3cx.com/blog/change-log/

You don't have to update all the systems in one go, you can do them in batches if you have a lot. Generally speaking, falling behind in updates may allow issues to show up in the future (ones that have already been solved) or may cause more work to be necessary when you do eventually decide to upgrade one day.

I would say that doing small chunks of work over a long period of time is wiser than waking up one day and discovering that you urgently need to update a large amount of deployments, for something that has already been patched months ago.

Thanks for you reply.

Yes, there have been a lot of improvements and fixes but none that have currently justified the need for an update and our Change Process has pushed the updates back for the moment due to potential risk/priorities and general weight of other work going on over the past few months.

Now, though, I am very keen to bring things back up to where they should be without rushing and causing ourselves issues. In this case, I don't personally see an issue with going to Update 8 but just wanted to get an overall impression.