3cx & vTiger

[penfold15]

Hi,

I have an issue with Call Journaling in that it does not work. I have got the system to open the correct vTiger record (after removing the referrer check from vTiger) but it does not post anything about Call Journaling and I cannot see any errors in the logs.

Is anyone else getting issues with this?.

 

[edossantos]

Did you define the extension number of your agents in Vtiger? That's important, so 3CX can map the extension number that received the call, to a Vtiger agent.

Also, please consider enabling verbose logs and checking the 3cxSystemService.log, so you can see the interactions between 3CX and the CRM.

 

[penfold15]

Hi,

Yes I have done this. I have checked the logs and have the same issue as mentioned here

https://www.3cx.com/community/threads/vtiger-svr-side-integration-on-v16b1-problems.63854/

 

[edossantos]

Then, you need to edit the template as described in that thread.

We will provide an update to the template shortly to include that field.

 

[penfold15]

Thats great news. There doesnt seem to be a way to tell vTiger not to make this mandatory