3CX Wallboard and Call stats

[dza]

while the built-in Wallboard provides some information, I find that it falls short of my requirements for monitoring agent performance.

I am particularly interested in obtaining the following information:

1. How many calls each call group is receiving?
2. The number of calls each user is handling.
3. Identification of which users are actively picking up calls in each call group.
4. Tracking the number of calls in each call group that are being directed to voicemail.

While the built-in 3CX wallboard has its limitations, I am eager to explore alternative tools or solutions that can offer more comprehensive insights into our call center activities.

Has anyone in the community faced similar challenges with the 3CX Phone System? If so, could you please share your experiences and any tools or third-party solutions you've found effective in enhancing call monitoring?

Additionally, I would appreciate any recommendations or insights on how to extract the desired information within the 3CX Phone System or if there are any plugins, integrations, or external tools that can provide the detailed metrics I'm seeking.

 

[SweetAction]

Yes, many have complained about 3CX wallboards and reports.

The solution we use is to have all the 3CX data copied to our own DB, then use our own tools to handle. In our case, SSRS tied to a data warehouse, with some PowerBI as needed.

Getting the data out is a good question. Common method is to read the CDR files, but not everything is there.

There are 3rd party tools for wallboard and reports - stuff like jedware @jed or voiptools @VoIPTools or Creomate @OlegOLP and even more. Also see: https://www.3cx.com/community/forums/marketplace/

 

[jed]

@SweetAction, Thank you for Pointing to JEDWare