wallboard

  1. ArneDery

    Customisable wallboards

    The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields. It would be great if we could add some options to improve the qurrent wallboards possibilities. Options could which could be toggled: (NEW)...
    • ArneDery
    • Thread
    • panel queuemanager realtime reporting statistics wallboard webclient
    • Replies: 0
    • Forum: Web Client

  2. 3CX Wallboard and Call stats

    while the built-in Wallboard provides some information, I find that it falls short of my requirements for monitoring agent performance. I am particularly interested in obtaining the following information: How many calls each call group is receiving? The number of calls each user is handling...
    • dza
    • Thread
    • 3cx wallboards stats outbound reporting calls performance wallboard
    • Replies: 2
    • Forum: Phone System / PBX

  3. 3CX call performance monitoring tool

    Hi 3CX community I'm looking for a tool to monitor people's call performance and whether we have calls not being picked up by Agents. I know there is a tool called Wallboard. 1. Does this tool provide enough visibility and information? for example, if an agent doesn't pick up a call or reject...
    • dza
    • Thread
    • monitor calls queue performance overview wallboard
    • Replies: 1
    • Forum: Other

  4. Filtering Show Agent Login Queue Only

    hi team, is there a way to filter the Queue members view, only to see logged in Queue members? thanks Solusipbx

  5. Wallboard Multiple Queues

    Hi, History is Switchvox and PBXAct. I may be missing something that I need to set on the webclient. I was hoping that the wallboard functionality can split the queues up versus grouping them together. I want to see multiple queues from the screen in my office however I can't find a way to do...
    • benlv
    • Thread
    • 3cx wallboard dashboard wallboard webclient
    • Replies: 4
    • Forum: Web Client
  6. g.fiszt

    API - Wallboard

    Hello everyone! My company uses the wallboard to manage the team, but it doesn't show all the information they need. So, we want to create our own dashboard, collecting the information through an API or something like that, to show users status, SLA and etc. So far I've seen some old posts...
    • g.fiszt
    • Thread
    • api cdr query rest api v18 wallboard
    • Replies: 7
    • Forum: Other

  7. Exclusion on Wallboard

    Hi! We just migrated from a Mitel system to 3CX recently and it's been so far really great! Our manager monitor the Wallboard for the agents but there is a lot of Abandonned calls. In each of our Reports we exclude 30 seconds or less calls, is there a way to setup the Wallboard with the same...
  8. akjon RooSho

    Solved Can I see Callback requests from Web Client?

    Hi, If I somehow miss the callback request is there any place in Web Client to know who asked for callback? I can only see number of callback requests on 3CX Wallboard, but not who asked for callback. I know until I finish all the calls from queue they will be seen. but lets say by accident the...

  9. Geckoboard

    Hi, I would like to see how many callers are in the queue and how many agents are online via our Geckoboard. I can see there is a section to add an API, was wondering if 3CX supports this and if so could anyone offer assistance please?
    • jskinner97
    • Thread
    • api integration wallboard
    • Replies: 2
    • Forum: Other

  10. Crossrealms, 3CX Splunk APP

    Hi wondering if anyone has experience using the Crossrealms 3CX Splunk APP, we are looking at using this product for more in-depth reporting and possible Realtime reporting Wanting to know general thoughts and how it went?
  11. pmterp

    Possible Idea if there is interest

    We have a client asking to have wall board/queue stats reset every shift/twice per day. Currently the options are Daily, Weekly, Monthly. I know there is a "Reset Now" button in the queue settings but this is only accessible with admin privileges. This particular client has over 20 queues and...
  12. aschaasberg

    How to Change 3CX Wallboard

    Hello! I figured I would post this information and save someone the trouble of researching. As you know, 3CX offers a call-center environment which is great! The wallboard shows current stats and has the option to customize the message in the upper right corner of the wallboard. Instead...

  13. Wallboard on TV - What user do I use?

    Hi, I'm interested in using a Intel Compute Stick in a TV (as suggested in another thread) to display the Wallboard. The browser on the Compute Stick obviously needs to log in to 3CX as a user with rights over the desired Queue. How is that user set up? Is it just the same as any other user...

  14. Sexy wall boards with outbound call stats

    Hi All, I am working with a customer to deliver wall board functionality - similar to 3CX's native wall board - yet this customer requires outbound call stats too. I I know that VoIP Tools has this functionality, yet it's very much like a spreadsheet and not a sexy wall board. Is there...

  15. Custom Call Reports

    Hi All, I'm looking for a way to extend or customize the reports and wallboard within 3CX. I've seen a number of threads that point to using Call Control API but the link for this now appears to be dead (https://www.3cx.com/docs/call-control-api/) I've looked briefly at VoIP Tools and it...

  16. Custom / Optional messages for each call queue on wallboards

    Currently you are not able to set custom/optional message for multiple wallboard displays. This makes displaying multiple queue stats difficult as they do not display the queues they are monitoring. You can set a custom/optional message but it overrides any others you have set for different...
    • Christopher Dean
    • Thread
    • call center / queues call queue stats wallboard
    • Replies: 0
    • Forum: Server

  17. Solved 3CX Wallboard is empty

    Hello, Wallboard and Q-Manager don't show the queue statistics. 3CX Client Version 15.5.12227.5
  18. Dominik Oelmaier

    More Wallboard functions

    It would be great when you can change things like the colors and design of the Wallboard. Also more settings, that you can show other things like the default set informations.

  19. Wallboard Stats Reset After Update

    After upgrading to 15.5 Update 3 on 2018-02-09, all wallboard data was reset. Not a big deal for us, but wanted to report it to warn more call center like environments who use this data. I have our wallboard configured on a smart TV and resets every month. Today, after the update, those stats...

  20. 3CX Webclient Wallboard on Smart TV

    We would like to show the wallboard from the 3CX Webclient on a Smart TV. On which Smart TV's is it possible to show the wallboard? We've tested it on a Sony Bravia TV, but when we login to the webclient it says "connection refused, trying to restore connection". I think the web browser on the...
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