3CX Web Client: No Inbound/Outbound Calls on MS Edge

[Reece Cawthorn]

Hello,

I hope you're all well!

I am experiencing an issue with a prospective new customer who is currently trialling 3CX.

This company uses MS Edge across all users, however, there is an issue where they cannot make or receive calls (Internal, External, Inbound or Outbound) via MS Edge.

When a call is attempted, the error message 'Call Failed' or 'Failed Call to +44xxxx' is shown.

However, when logging in on Google Chrome, the web client operates as expected.

This points to settings within the MS Edge Browser or MS as a whole.

Therefore, has anyone come across this before? And, if so, can you advise on setting amendments that could be made to resolve this?

I look forward to hearing from you!

All the best,

Reece

 

[TheodorosG_3CX]

Are your notifications allowed in Edge?

 

[Reece Cawthorn]

Yes, notifications have been allowed (by clicking the blue bell at the top left corner).

This has allowed the extension to register (now shows as green within the Management Console and to other users) but the calling issue remains.

 

[TheodorosG_3CX]

Have you checked the Event log for the error?

 

[bitn2]

Outbound Rules correct? E.164 active?

 

[Reece Cawthorn]

Have you checked the Event log for the error?

Strangely, when a call is attempted, 'Failed to Call 07....' is shown but there is no evidence of the call within the system (no entry within call log, no entry within Event Log, etc.).

This was just attempted (@ 9:13am, UK) with no evidence of this within the platform.

Outbound Rules correct? E.164 active?

Yes, Outbound Rules (w/ E.164) have been configured to let calls from all extensions out to any number via the SIP Trunk (for the purposes of this trial).

As noted, when logged into Google Chrome, this operates without issue so I do think the system configuration is correct.

However, when logged into MS Edge, all calls are prevented (Inbound, Outbound, Internal and External).

Any further assistance with this would be greatly appreciated.

 

[TheodorosG_3CX]

In your Web Client, have you configured this option?

 

[bitn2]

Yes, Outbound Rules (w/ E.164) have been configured to let calls from all extensions out to any number via the SIP Trunk (for the purposes of this trial).

If you configured the outbound rules with e.164 than you need to deactivate e.164 in the pbx options.