3cx Web Meeting - Connected to Server. Authenticating... (waiting forever)

[James Selleck]

Hi

We cannot start any web meetings. The login screen says connected to server. Authenticating... and then does nothing

It has been reported before, we've checked DNS and other issues, no firewall issues or changes at our end..

https://www.3cx.com/community/threa...connected-to-the-server-authenticating.51618/

Any suggestions?

Thanks

 

[Mark Reynolds]

This is also happening for our company and has been reported by at least 2 of our client's in their 3CX instances.

 

[rjizzle]

Yep same here, it appears to be something up with the hosted webconf bridges

 

[YiannisH_3CX]

Hello

As a first step please go through the following checks and see if any of these steps resolves your issue:

• Make sure your certificate is valid and not self signed.
• Port 5001 or 443 (MyPhone) is open for bidirectional communication with webmeeting.3cx.net
• Make sure your extension/s at least have a Name or a Last Name.
• Your extensions MUST have an e-mail for WebMeeting to work.
• Make sure your PBX's FQDN is resolving properly.