3CX web page status flashing red

[ipt_dude]

Team- I have an extension that seems to be working fine on the physical desk phone... But when I login to the 3cx web portal the extensions status is set to available. However the status showing on the top left side drop-down (User icon) is flashing red. I can change the status of the phone, but the status indicator square continues to flash red. Searched the forums and can't seem to find a answer.

 

[Chris Walters]

Flashing red indicates a ringing extension. Check the Panel for active calls and end any hung calls.

 

[ipt_dude]

Flashing red indicates a ringing extension. Check the Panel for active calls and end any hung calls.

Thanks Chris, I think that's it, How can I end the hung call? It's a playfile call (checking VM). No option to right click and drop.

 

[Chris Walters]

Are you using the System Owner extension to try and end the call? If you can't right click on it in the Panel section and end the call, then I would do it from the Mangement Console > Number of Calls in Use section, or I would just restart my Database Server service from the Management Console.

If you don't have access to the MC because you're not on a Dedicated license, I'm not sure exactly what would be best and I would recommend contacting 3CX support or your 3CX Partner if you have one.

 

[ipt_dude]

Are you using the System Owner extension to try and end the call? If you can't right click on it in the Panel section and end the call, then I would do it from the Mangement Console > Number of Calls in Use section, or I would just restart my Database Server service from the Management Console.

If you don't have access to the MC because you're not on a Dedicated license, I'm not sure exactly what would be best and I would recommend contacting 3CX

Are you using the System Owner extension to try and end the call? If you can't right click on it in the Panel section and end the call, then I would do it from the Mangement Console > Number of Calls in Use section, or I would just restart my Database Server service from the Management Console.

If you don't have access to the MC because you're not on a Dedicated license, I'm not sure exactly what would be best and I would recommend contacting 3CX support or your 3CX Partner if you have one.

Thanks Chris, I wasn't able to disconnect the call from either place. I'm going to restart the services after hours. Must be something different about a standard pbx call and the VM playfile option from the web page, I can disconnect any other call.

support or your 3CX Partner if you have