3cx Whatsapp Integration

[hunger]

Dear Team

I was trying to integrate whatsapp, But i was getting stuck on this step.4, Receiving below error.
I can't find the option > Startup> Voice & Chat from web-client (which web-client do i need to use any user or admin)? When i click on windows symbol it ask me to install or provision Desktop APP.
I can setup in sip trunk> Add whatsapp> Added Token and Phone ID.

Could you plz advice.

 

[Evolute IT]

Have you put the Webhook into the Callback URL? I don't think the URL is that long or encoded.

 

[hunger]

Hi
Sorry it was wrong screenshot

updated above

 

[Evolute IT]

The access token should be put in the verify token field.

 

[hunger]

Yes, I also tried with access token, which is generated
but still same.

 

[Evolute IT]

At this point, I'd try to do the integration from scratch.

If you take the webhook and open it in a Browser, do you get a blank page with a 0?

 

[hunger]

i didn't try now, above screenshot was my first attempt

 

[Charles_3CX]

Can you please ensure that the https port of your system is open inbound for TCP port 5001.

 

[hunger]

Yes all ports related to 3cx is open.

 

[Charles_3CX]

Yes all ports related to 3cx is open.

That does not seem to be the case

 

[hunger]

Hi

Actually it was open, But which country you're trying from might be your country is in blocklist.

And From which source do i need to open port to make this WhatsApp integration works?

 

[Charles_3CX]

For this check with WhatsApp (Meta), we don't have this information from our side, and it may also be region based.

 

[ochapple]

Hi Guys, I don't have the Voice & Chat + WhatsApp option, why not?
Even when I hadd added WhatsApp to the SIP Trunk I didn't have this option. Is this area where you manage the routing of WhatsApp Chats, or is there no managing the agents who get notified of a chat message yet? Presumably this is a duplicate area of the SIP Trunk WhatsApp account info no?

 

[Charles_3CX]

Hi Guys, I don't have the Voice & Chat + WhatsApp option, why not?
Even when I hadd added WhatsApp to the SIP Trunk I didn't have this option. Is this area where you manage the routing of WhatsApp Chats, or is there no managing the agents who get notified of a chat message yet? Presumably this is a duplicate area of the SIP Trunk WhatsApp account info no?

View attachment 32599

Regarding your question, only with the startup version will the management of WhatsApp be in the webclient/office settings. For all other dedicated instances, the WhatsApp configuration is only available under the Sip trunks section of the management console.