Hi all! I think that the clamor of the users with this issue is evident.
The added value to our CallCenter and costumers with this integration would be enormous.
We are investigating with the WhatsApp API ourselves but a serious and supported integration of 3CX with Whatsapp would be great.
From the agent point of view, the idea of having this integration would come with the need of having the tools to measure the times the agent spends attending incoming messages...
Actually, our agents have to attend the inbound calls and several Whatsapp numbers on their PC's. Our costumers are hesitant to use mail, chat, etc, Whatsapp is easier and faster for them.
Any roadmap/consideration for this?
Best Regards
The added value to our CallCenter and costumers with this integration would be enormous.
We are investigating with the WhatsApp API ourselves but a serious and supported integration of 3CX with Whatsapp would be great.
From the agent point of view, the idea of having this integration would come with the need of having the tools to measure the times the agent spends attending incoming messages...
Actually, our agents have to attend the inbound calls and several Whatsapp numbers on their PC's. Our costumers are hesitant to use mail, chat, etc, Whatsapp is easier and faster for them.
Any roadmap/consideration for this?
Best Regards
