3CX Windows Client Issue With Web Filtering

[AnthonyH]

Hi

We have recently introduced a web filtering solution which uses an internet proxy server and since this has been introduced, the 3CX Windows client does not work correctly - contacts (internal and external) and call history is not being populated - see attached screenshot.

Details in the 3CX Webclient are fine - it appears to be just the Windows client that is affected.

Anyone any ideas on how this could be overcome? I have added 3cx.co.uk to the exception list but this has not resolved the issue.

Thanks

 

[Pesmith]

I assume you added the proxy address in the account of the windows client!

 

[JohnS_3CX]

You are probably filtering the HTTPS port that your PBX uses and not allowing the client to connect properly.

I would suggest to check with your web filtering solution provider to help you set up the exceptions correctly or if the PBX is local, to exclude all local traffic if the goal is to filter internet sites.