3CX Windows Client window not visible in on the desktop after update

[Diego Campagna]

Hi,

After a recent automatic update of the windows client the client window will not show on the desktop window, even though it shows on the task bar and on Windows+Tab task list.

Same version of the client 15.5.10795.4 is running on a laptop with same version of windows 10, version 1803 with out problems.

On the desktop pc where I'm having the problems I have tried to uninstall 3CX Windows Client search and deleted all files related to "3CX Windows". I even searched and deleted all Registry references to 3CX Windows and then proceeded to do a fresh install and it still fails display.


I know this is a PC specific issue but it used to work fine before the update.

Any ideas?


Thank you

Regards
Diego

 

[YiannisH_3CX]

Hello @Diego Campagna

The client is probably somewhere of screen. If that is the case try the following:

Hold the Shift button on the keyboard and Right-Click the 3CX client icon on the taskbar.
This should present you with the "Move" option.
Release Shift and click on the option "Move".
Then use the Arrow buttons on the keyboard to more the client into screen.
Let us know if that works

 

[Diego Campagna]

Hi @Yiannos Ioannou ,

I had thought of that myself I tried Cascade the windows too, that would normally fix that as well but no luck. I did try your suggested solution with out luck either.

 

[eddv123]

Just as a test if you right click the device in the taskbar stop the service and restart from the icon still the same? If you have done a fresh install I guess yes.

Have you any local antivirus software that could be interfering? You would need to grant access to the right folders if yes.

 

[Diego Campagna]

Just as a test if you right click the device in the taskbar stop the service and restart from the icon still the same? If you have done a fresh install I guess yes.

Have you any local antivirus software that could be interfering? You would need to grant access to the right folders if yes.

Hi eddv

Stopping (Exit) from the task bar and restarting has no effect.

Yes, I have uninstalled and reinstalled 3cx client multiple times. I have now also tried stopping the Antivirus (save mucking about with permissions) and reinstalling.

Still - No luck :-(

D.

 

[LeonidasG_3CX]

We've supposedly fixed this issue several versions ago.
Please try the following.

1) SHIFT + RIGHT Click on the 3CX tab on the taskbar.
2) Click on the "Move" dropdown button.
3) CTRL+ RIGHT ARROW
4) Move mouse.

The above should select + let you drag the window if it's in a hidden position.
Let me know if it works for you. Follow the above steps EXACTLY.

 

[Diego Campagna]

We've supposedly fixed this issue several versions ago.
Please try the following.

1) SHIFT + RIGHT Click on the 3CX tab on the taskbar.
2) Click on the "Move" dropdown button.
3) CTRL+ RIGHT ARROW
4) Move mouse.

The above should select + let you drag the window if it's in a hidden position.
Let me know if it works for you. Follow the above steps EXACTLY.

I gave it another go, just in case.

But still no luck.

D.