3CX Windows Softphone Beta: New Call Management Tools

[ThomB_3CX]

Easier call handling and improved contact management with the latest Beta release.​

Following the September release, this latest update brings new useful features and improvements to the Windows Softphone - contact integration with M365 and CRM, in-app call controls, abandoned call tracking and temporary status settings - helpi...

Continue reading the Original Blog Post.

 

[Gasha]

This is the good stuff!!

Glad to see that the decision of my "new" customers opting to use the v20 App is paying off even more soon now.
The current beta feels nice so far, I love the more "tidied" up settings menu, the new mic gain option and overall fixes mentioned in the changelog.

Now if the font and app-size we're scalable, it would be close to being very very good. I've recieved multiple complaints from users with QHD 27" screens about this, I for one am still somewhat young and don't struggle as much, although I do make the occasional mistake here and there due to the small font-size myself.

Few things of note to me, I wish the german translation was better, there's somethings where it leaves a lot to be desired for, both within the app and console, so much so that I actually prefer doing admin work in english currently, if advice or help is needed I'd gladly step in and offer some

For example "BLFs einblenden" though understandable, doesn't make much gramatical sense in the way of the full word being "Besetztlampenfelder" and not "Besetztlampenfelders". Other than that and some minor measurement and scaling issues (UI Design, lacking some contours as visual separators in some places) the performance is still great, the presence editing and forwarding options are also all working great and as familiar as they were.

Overall, this is a great and seriously welcome improvement that I myself have been looking forward to, as I have been using the v20 app exclusively as of late. Hope you appreciate the hopefully contstructive feedback and criticism of ours!

 

[ArneDery]

I know it's a beta app, and have so say, thumbs up for the added features.
As @Gasha says font sizes and scalling the app is something quite often asked.

Managing the status settings in the V20App is working like a charm and will be very ethousiastly greeted by our customers.
Only question I have on this:
when chaging the status and choosing extension or system extension you get a input field instead of a dropdown with the extension configured in the pbx. Will this stay as an input field?




Also in the webclient the custom status message is quick and easy to be adjusted by the little pen ico


in the app, it seem pretty tucked away to be changed. Unfortunately users quickly tend to stop using features like this
if they need to do some extra effort to get to it.





That said, amazing work guys! soon we'll have no reason to go back to webclient or pwa for regular users.