3CX with Bitrix log just some calls

[ade]

Hi,

I have integrated 3CX with our on-premis running Bitrix with this instruction https://www.3cx.com/docs/bitrix24-crm-integration/
Option "Enable Call Journaling" is activated. The problem is, 3CX dont't log every call in Bitrix. On webhook statistik in Bitrix I see more the 900 API contact to CRM.
Why 3CX don't journal every call?

 

[SoterisH_3CX]

Hi @ade,

Please make sure that the Contact Matching option (Match Exactly) is enabled under:

Admin > System > Phonebook > Options

Also note that only calls that match a CRM contact will be journaled.

 

[edossantos_sipcaller]

To troubleshoot this, enable verbose logs in 3CX and then check the 3cxSystemService.log file from the Support Information package. From there you will see any error trying to log a call in Bitrix.

As @SoterisH_3CX mentioned, only calls matching a contact will be logged. And in addition, please note that internal calls between extensions are not logged either.