3CX with Bitrix

[3CTEL]

Hi,

I am integrating 3cx with bitrix, I have 3cx hosted v20 system.

https://www.3cx.com/docs/bitrix24-crm-integration/
following these intructions I have setup the integration but when I call from 3cx on any new number, that number doesn't pop up in bitrix and the contacts I have in bitrix also doesn't show up on 3cx contacts. But if i create a contact on 3cx that does show on bitirix contacts.
How can i resolve this?

 

[Evolute IT]

Check the number matching options.

 

[edossantos_sipcaller]

The integration will not create new contacts in Bitrix automatically, you will need to click the "Add contact" link in the Web Client to create a new contact.

If for existing contacts you don't see a match, you should enable verbose logs, make a test call and check the 3cxSystemService.log file to understand why.

 

[3CTEL]

The integration will not create new contacts in Bitrix automatically, you will need to click the "Add contact" link in the Web Client to create a new contact.

If for existing contacts you don't see a match, you should enable verbose logs, make a test call and check the 3cxSystemService.log file to understand why.

Thank you. When i use the test option in 3cx and write the number, it gets the number information in contacts from bitrix but the contacts in bitrix are not coming in 3cx contacts. Contacts of crm should appear in 3cx right?

 

[Evolute IT]

Thank you. When i use the test option in 3cx and write the number, it gets the number information in contacts from bitrix but the contacts in bitrix are not coming in 3cx contacts. Contacts of crm should appear in 3cx right?

Have you enabled "Add contacts to 3CX phonebook" in the CRM config?

 

[3CTEL]

Have you enabled "Add contacts to 3CX phonebook" in the CRM config?

yes.

 

[edossantos_sipcaller]

You need to enable contact sync in CRM settings. That's what controls if the contact is added to the 3CX phonebook or not.

 

[edossantos_sipcaller]

Check if you see the contact name when you receive the call, if you don't, that means that the contact lookup didn't return any contact. That could also explain this. Maybe you receive calls with a different number format compared to what you use with the Test button.

 

[3CTEL]

Check if you see the contact name when you receive the call, if you don't, that means that the contact lookup didn't return any contact. That could also explain this. Maybe you receive calls with a different number format compared to what you use with the Test button.

I saved a contact in bitrix and made a call from that number. On 3cx it just shows the number and not the name.

 

[edossantos_sipcaller]

I saved a contact in bitrix and made a call from that number. On 3cx it just shows the number and not the name.

In that case the contact lookup is not working. Check if you're sending the full number in the 3CX console > admin > system > phonebook > options.

 

[3CTEL]

In that case the contact lookup is not working. Check if you're sending the full number in the 3CX console > admin > system > phonebook > options.

these are the settings.

 

[edossantos_sipcaller]

That should be ok. You will need to enable verbose logs, make a test call, and check the 3cxSystemService.log file to understand why the lookup is not returning any contact....

 

[Evolute IT]

I saved a contact in bitrix and made a call from that number. On 3cx it just shows the number and not the name.

Is that number your cellphone which you use to test, by any means?

 

[3CTEL]

Is that number your cellphone which you use to test, by any means?

no it's twilio number.

 

[Evolute IT]

no it's twilio number.

What I mean is the caller number you're using to test the integration in the Test window or by calling the system.

 

[3CTEL]

What I mean is the caller number you're using to test the integration in the Test window or by calling the system.

I am trying by calling the system.

 

[Evolute IT]

I am trying by calling the system.

Yes but from which number? Lol

 

[3CTEL]

Yes but from which number? Lol

Haha okay so this is the setup!
-I am logged into CRM using email [email protected]
-I have 3cx user with same email address and a DID 647-xxx-xxxx
-I have a contact in CRM with number 648-xxx-xxxx

Now I am calling from 648 number to 647 number but it just shows the number on 3cx and no name.

 

[Evolute IT]

Is the 648 number entered as a mobile phone in one of the extensions on the 3CX?

 

[3CTEL]

Is the 648 number entered as a mobile phone in one of the extensions on the 3CX?

No.