3CX Zoho integration issue

[admin@adamequipment]

We are using 3CX latest version, in multiple countries, and have done the integration of 3CX to Zoho CRM. using the https://www.3cx.com/docs/pbx-crm-integration-zoho/ Have set match exactly, in the contacts-other in 3CX for all our 3cx locations, however when I call my colleague in SA on ext 406 (From UK ext 219) it reads this as a contact of a customer in CRM and appends the call record into the customer records but the customer telephone is +27xxxxxx406 as you will see last 3 digits are the same, but only supposed to match on exact match. Any ideas where the problem might be. Is this a CRM problem or 3CX

 

[edossantos]

Hello,

This is a known but that will be fixed in v20. This happens because you're calling between 2 bridges PBX, and in that case those calls are considered "external" and trigger a contact lookup. The fix is already in place, please wait for v20 to be ready to get it. Thanks.