3CXPhone crashes on start

[KGarrison]

Windows 7 Professional (two different systems)
Reinstalled current version of 3CX
.Net Framework 4.5 installed

3CX Phone starts but crashes when screen says Loading Presence Information

This happens on both systems

 

[KGarrison]

For fun I updated one machine to .net 4.5.1 and now 3CXPhone says there is an update available from your 3CX phone system and then quits.

 

[norekhov]

3CXPhone is developed and tested with .NET 4.0. Please, install this version of framework.

Regards, Nikolai Orekhov
Software developer @ 3CX

 

[KGarrison]

Application: 3CXWin8Phone.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.runTryCode(System.Object)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at _3CXWin8Phone.App.Main()

 

[KGarrison]

Faulting application name: 3CXWin8Phone.exe, version: 12.0.33517.0, time stamp: 0x5294d23a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xb6c
Faulting application start time: 0x01cf2107166cc302
Faulting application path: C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 583054af-8cfa-11e3-b8d9-f04da2dd544d

 

[norekhov]

Please, could you give me the whole information from Event Viewer? This could help a lot.
Also If you have a log file, please, send it to me.
Usually it will be at c:\Documents and Settings\user\AppData\Roaming\3CXPhone for Windows\Logs

 

[norekhov]

Also, please could you send me your 3CXPhone.xml so I can run it on mine and try to reproduce?

 

[rmelching]

Hi,

same problem here with windows 8.1. How did you fix the problem??????

 

[leejor]

same problem here with windows 8.1. How did you fix the problem??????

You are running a different operating system and don't even mention which version of 3CX you are dealing with. You should have started a new topic and included additional information.