3CXPhone plugin not connecting with Odoo CRM

[Greg Moss]

I was able to locate a plug in that reportedly does the basic functionality I need.

https://github.com/MrLoyal/threecx

So I followed instructions for putting the dll plugin in the folder with the phone files c:\programdata\3CXPhoneForWindows\phoneapp. Added the entry to config file restarted. Installed the CRM app in Odoo 12. No problems or complaints on installation. But when the app tries to connect to the 3cx windows app it doesn't work. Looking through developer tools it seems the plug in is refusing the connection.

This is the error;

web.assets_backend.js:3379 WebSocket connection to 'ws://localhost:6789/voip' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED

Is there anything I need to configure specific ports? I'm assuming that the plug in was created with the standard template. it is all running on my local machine.

I'm hoping someone on this forum has run across this before or the support team could help me figure this out.

 

[edossantos]

That plugin was not developed by 3CX, so you should ask the developer for help... Try opening an issue on GitHub for this one.

 

[Greg Moss]

Many thanks for the fast reply. Unfortunately I contacted the developer and a few days ago and they are no longer doing development work. So it will be on me to troubleshoot the plug-in. I was just hoping that someone on here might have seen this specific error before or would have some tips or advice on how to troubleshoot it.