3CXWallboard Alternative

[kent3]

Hi Everybody

Can anyone recommend a 3rd party wallboard (other than voiptools) to compare products. I have a client that wants to view 3-4 queues stats on one screen

 

[VoIPTools]

We build custom wallboards all the time. If our commercial product doesn't meet your needs, we can build whatever you want.

 

[kent3]

Thanks Matthew

Thats good to know, I would like to have a couple of options in the hat that I can present. I may well be in touch

 

[VoIPTools]

It is always prudent to review multiple solutions and providers. Let the community know what stats you are looking for and I can tell you if we already have a custom solution built. Or, perhaps we can quickly pull different stats for various wallboards we have already created to build exactly what you need.

Also, anyone who offers a solution will want to know how real-time the data needs to be. For example, if you wanted the average wait time, perhaps that just needs to be close to real-time. But if you want the number of people waiting in the queues, that needs to be in real-time. I can list some of the statuses we already monitor in real-time. Some are agent stats and some are queue stats, some are inbound, and others are outbound. We monitor both inbound and outbound calls, not just queue calls:

• Number of callers waiting in the selected queues
• Number of callers currently being serviced
• Number of agents not currently servicing callers
• Number of agents currently in non-queue calls
• Number of agents unavailable
• Number of agents logged out of queues
• Number of agents in DND
• Caller time in queue
• Caller time in 3CX
• Average hold time
• Average length - inbound
• Average length - outbound
• Talk time - inbound
• Talk time - outbound
• Talk time - total
• Agent Idle time today
• Agent idle time - current
• Phone status
• Presence status
• Time in current presence
• Agent total inbound calls - by day
• Agent total inbound calls - by week
• Agent total inbound calls - by month
• Agent inbound call quota - day
• Agent inbound call quota - week
• Agent inbound call quota - month
• Agent total outbound calls - by day
• Agent total outbound calls - by week
• Agent total outbound calls - by month
• Agent outbound call quota - day
• Agent outbound call quota - week
• Agent outbound call quota - month
• Percentage inbound
• Percentage outbound
• Number of outbound attempts
• Missed calls

This is a partial list after a quick scan of some of our wallboard solutions, but we can always make more

 

[kent3]

Hi Matthew

This project is on hold for the time being, I've made note of your email and will contact you when its going again.

Thanks for the info!