Hi all,
We are endeavoring to have a 3rd party ivr taxi dispatch system connected to V15.5.6 via a bridge. We can get calls to come to 3CX and go across the bridge to the ivr. The ivr answers and then because there is no customer info found matching the original caller id it transfers the call back to a queue in 3cx to be processed by an operator. All this works fine up to the point of the transfer back which fails with a 403 error to the refer command from the ivr. Is it possible to transfer back across the bridge rather than a trunk to trunk connection?
Thanks.
We are endeavoring to have a 3rd party ivr taxi dispatch system connected to V15.5.6 via a bridge. We can get calls to come to 3CX and go across the bridge to the ivr. The ivr answers and then because there is no customer info found matching the original caller id it transfers the call back to a queue in 3cx to be processed by an operator. All this works fine up to the point of the transfer back which fails with a 403 error to the refer command from the ivr. Is it possible to transfer back across the bridge rather than a trunk to trunk connection?
Thanks.
