*4 dial codes to access the voicemail box

[IvanTVC]

On 3CX v20 update 4, we are no longer able to access voicemail with the *4 dial code, only to leave a voicemail message to an extension.
Can we have this function back? I understand we can send the VM as an email attachment or dial 999 to access the voicemailbox, but this doesn't work for our purpose.

Some of our customers have a shared mailbox, and they access this shared mailbox via a 2nd account on their Yealink desk phone. We set the *4 as a custom dial code on the desk phone primary extension and set this BLF to use the 2nd extension. I hope that makes sense. Replacing *4 with 999 doesn't work.

Thank you

 

[Alphabetic]

What do you mean?

*4 is for leaving a voicemail to an extension only?

if you want to read voicemail you're going to have to dial your voicemail extension and log in.

 

[SteveITS]

Replacing *4 with 999 doesn't work.

Can you elaborate why?

If the goal is to log in as another extension, one can dial 999, ignore the prompt for a PIN and press #, then enter the extension and PIN as prompted.

 

[Alphabetic]

Can you elaborate why?

If the goal is to log in as another extension, one can dial 999, ignore the prompt for a PIN and press #, then enter the extension and PIN as prompted.

They've changed the voicemail ext now.. it always asks for ext first

 

[SteveITS]

They've changed the voicemail ext now.. it always asks for ext first

Not here. However as I recall if one calls from something that isn't an extension, like an outside number, it has to ask.

 

[Alphabetic]

Strange, ive just test on 2 systems on the same build. one asks for pin the other asks for ext

 

[NicholasP_3CX]

Strange, ive just test on 2 systems on the same build. one asks for pin the other asks for ext

If an extension has their voicemail disabled it will ask them to enter a PIN first.

Check the extension that asked for a PIN and you should see that voicemail is disabled

 

[HDS]

We have just updated a customer to Update 4, and for years we have had the dial code for "connect to voicemail of extension" as "*98". Users could then just dial *98 to access their voicemail. Now they get a "call forbidden" message. Dialing 9999 works just fine. Is there something that we are missing, or something we can adjust to replicate the previous behaviour?

 

[leejor]

Something had to know that **98 = 9999. That would have been something that was put into either 3CX, or, the internal dialplan of the extensions.

Dialing 9999 would be easier than dialing **98.

 

[HDS]

leejor you are correct. In 3CX, System > Dial Codes, we put *98 into the voicemail setting and it has worked perfectly for several years.

 

[SteveITS]

Is anything else using *9? If you change to a different code does it work?

 

[HDS]

Hi Steve,

I tried changing it to *44, and had the same result.

 

[NicholasP_3CX]

Wait.... hang on... hold your horses!!!

Users could then just dial *98 to access their voicemail.

Is this a user dialling *98 to check their own voicemail? Thats wrong....

the dial code, which is *4 by default, is so that a user can leave a voicemail directly into someone elses voicemail box.

Nicholas: Ext 1000
HDS: Ext 1001

I would need to dial *41001 to leave HDS a voicemail, because I'm anti-social and dont want to speak with HDS directly.
In your case that would be *981001

To check their voicemail, a user can just dial 9999 OR press the messages button on their phone.

 

[HDS]

Hi Nicholas,

I'm not saying that it is "right", but I am saying that this is how it has worked up until now. In this case, these are elderly people, who typically had a land line, and you dialed *98 to get your messages. They are using an old analog phone connected to 3CX through several multi-channel ATAs, so there is no messages button, and if there is, it has been programmed to dial *98.

I understand that it is not the intended use of that dial code. If this is just an undocumented behaviour that was unintentional and has now changed, that's fine - we can just add a dial plan rule that converts *98 to 9999. It was just a bit of a surprise when we started getting complaints from the 250 elderly people who are so used to still being able to use *98 to get voicemails.

 

[NicholasP_3CX]

The intent of that is to connect to someone elses voicemail.

You would need to program the button to dial 9999.