404 Not Found - Number disconnected announcement

[scampbell_adnet]

We've had a client report that when calling certain numbers, the line gives 1 beep, then disconnects the call with a "Not Found" error.

We've confirmed that these are just disconnected phone numbers and the issue does not reside on the PBX. However, I'm curious if there's a way to provide the client an announcement stating that the number has been disconnected, rather than just hanging up on them. It would prevent them from thinking it is an issue on their system and trying these outbound calls multiple times.

Any advice appreciated!

 

[leejor]

3CX can only work with the SIP message that is send by your provider. In most cases, you are cut to something audible, from the provider, so the caller understands what is going on. However, some providers want to drop the call ASAP to avoid any charges they are being billed, and to clear trunks for other calls. In most cases 3CX cannot be set to play specific recordings based on a message sent.
You might want to speak with your provider, to understand why they are handling calls this way. It may be that there is something else going on.

 

[scampbell_adnet]

Thanks for your reply! Checking with the provider on this issue.

 

[VasilisV_3CX]

Hi @scampbell_adnet,

Thanks for updating, watching this thread to see what the provider says.