500 Error on Phones Page

[AJD Tech]

Setup 3CX on Google Cloud yesterday. Today, whenever I click on the Phones link on the left menu, I get a Internal Server Error (500). I can still click an extension and click the Phone Provisioning tab and add phones there. Just can't get to the main Phones Page. Anyone seen this before?

 

[Tom Lee]

I think I see this before. But it was on Azure. Basically we need to increase the server's CPU and memory. The default auto install does not have enough resources.

 

[cobaltit]

Any custom templates?

 

[droaton]

I have the same issue. No custom templates. Fresh Install. How do you increase the resources if that is the problem?

 

[droaton]

I tried it on a 2012 server and a windows 10 machine. Both have the same error.

 

[cobaltit]

Sounds like maybe a browser or plugin issue?

 

[droaton]

I might think so except its 2 different machines.

 

[YiannisH_3CX]

Hello @droaton

Can you post the 500 error you are getting as that might help us identify the cause of the issue?

 

[droaton]

I had to get the customer up so I rolled back to a previous version of 15.5

 

[YiannisH_3CX]

had to get the customer up so I rolled back to a previous version of 15.5

You will not be able to activate your licence to previous versions of 3CX so you will need to upgrade to the latest version and troubleshoot this. Let us know of the error if you it again

 

[droaton]

I opened a ticket with Yealink. I did a log lvl 6 capture and the reply I got from them is that the phone was requesting the setup config twice and the 3cx was not sending it.

 

[YiannisH_3CX]

I opened a ticket with Yealink. I did a log lvl 6 capture and the reply I got from them is that the phone was requesting the setup config twice and the 3cx was not sending it.

You upgraded back to SP6 ang you are getting the error again? If so can you share the error?

 

[droaton]

 

[YiannisH_3CX]

Are you experiencing this issue when you click on the Phones tab of the management console or a different menu? if you click OK can you proceed? Have you got any phones added to the system ?

 

[droaton]

Yes. Phone tabs of management interface.
Yes phones are added as I have done a restore of license as instructed by support. Yealink 27g mostly.

 

[YiannisH_3CX]

What version PBX did you restore onto v15.5? Perhaps there is something in the backup that is not compatible with the current version or got corrupted. If that is the case you will need to create a ticket with our support department so they can take a look at the backup and see what might be causing this