503 Service Unavailable - Please Help mE!

[mike305]

I really need some help guys! I am using 1 number registered at VoicePulse (Toll Free Number).

-------
Windows 7
GrandStream GXP-2000
3CX 9.0
Linksys WRT-54G
-------
Grandstream Phone Test - 999 works great
Softphone Test - 999 works great
-------
Extension Status - GREEN
Ports/Trunks Status - GREEN
Grandstream shows up active.

I can not make an out going call or receive a call.

18:40:18.905 [CM503020]: Normal call termination. Reason: Server Failure
18:40:18.905 [CM503016]: Call(6): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Server Failure
18:40:18.905 [CM503003]: Call(6): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:64.61.93.190:5060
18:40:18.589 [CM503025]: Call(6): Calling VoIPline:863033378@(Ln.10000@VoicePulse)@[Dev:sip:[email protected]:5060]
18:40:18.457 [CM503004]: Call(6): Route 1: VoIPline:863033378@(Ln.10000@VoicePulse)@[Dev:sip:[email protected]:5060]
18:40:18.455 [CM503010]: Making route(s) to <sip:[email protected];user=phone>
18:40:18.454 [CM505001]: Ext.101: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.2.26] PBX contact: [sip:[email protected]:5060]
18:40:18.452 [CM503001]: Call(6): Incoming call from Ext.101 to <sip:[email protected];user=phone>
18:39:59.044 [CM503020]: Normal call termination. Reason: Server Failure
18:39:59.044 [CM503016]: Call(5): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Server Failure
18:39:59.044 [CM503003]: Call(5): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:64.61.93.190:5060
18:39:58.669 [CM503025]: Call(5): Calling VoIPline:863020869@(Ln.10000@VoicePulse)@[Dev:sip:[email protected]:5060]
18:39:58.514 [CM503004]: Call(5): Route 1: VoIPline:863020869@(Ln.10000@VoicePulse)@[Dev:sip:[email protected]:5060]
18:39:58.512 [CM503010]: Making route(s) to <sip:[email protected];user=phone>
18:39:58.511 [CM505001]: Ext.101: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.2.26] PBX contact: [sip:[email protected]:5060]
18:39:58.509 [CM503001]: Call(5): Incoming call from Ext.101 to <sip:[email protected];user=phone>
18:34:54.001 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.105:5060
18:34:54.001 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.102:5060
18:33:03.270 [CM503020]: Normal call termination. Reason: Not found
18:33:03.270 [CM503016]: Call(4): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
18:33:03.270 [CM503014]: Call(4): No known route to target: <sip:[email protected]:5060>
18:33:03.269 [CM503010]: Making route(s) to <sip:[email protected]:5060>
18:33:03.268 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14439.0] PBX contact: [sip:[email protected]:5060]
18:33:03.266 [CM503001]: Call(4): Incoming call from Ext.101 to <sip:[email protected]:5060>
18:32:51.660 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/101,sip:[email protected]:51533;rinstance=0f18149ca9763475/101]

 

[abc123]

Your log shows this

18:39:59.044 [CM503020]: Normal call termination. Reason: Server Failure
18:39:59.044 [CM503016]: Call(5): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Server Failure
18:39:59.044 [CM503003]: Call(5): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:64.61.93.190:5060

You are not registered with the VOIP Provider. Are you registered? Do you have an outgoing account with them?

 

[mike305]

Thank You for the reply abc123,

I just fixed the problem.

My Fix:

VoicePulse requires 11 digits (USA) 1+area+number - In the 3cx Outbound Rules i was stripping 1 digit off the number.

Just made my first call today!!

Thanks

 

[abc123]

Glad you fixed it and welcome to the great (and inexpensive) world of business class VOIP!