604 Does Not Exist Anywhere

[aberry]

Getting a does not exist error on incoming calls to a conference phone. The conference phone can call out just fine, not sure why 3CX says that it can't be found. Log as follows:

Call incoming to unit that generates 604 error:

08-Feb-2016 15:53:29.776 Leg L:461.2[Extn] is terminated: Cause: 604 Does Not Exist Anywhere/INVITE from 172.26.102.27:5060
08-Feb-2016 15:53:29.776 L:461.1[Extn] failed to reach Extn:3510, reason Not Found
08-Feb-2016 15:53:29.776 Call to T:Extn:3510@[Dev:sip:[email protected]:5060;line=15238] from L:461.1[Extn] failed, cause: Cause: 604 Does Not Exist Anywhere/INVITE from 172.26.102.27:5060
08-Feb-2016 15:53:29.733 [CM503025]: Call(C:461): Calling T:Extn:3510@[Dev:sip:[email protected]:5060;line=15238] for L:461.1[Extn]
08-Feb-2016 15:53:29.697 [CM503027]: Call(C:461): From: Extn:3983 ("Redacted" <sip:[email protected]:5060>) to T:Extn:3510@[Dev:sip:[email protected]:5060;line=15238]
08-Feb-2016 15:53:29.697 [CM503004]: Call(C:461): Route 1: from L:461.1[Extn] to T:Extn:3510@[Dev:sip:[email protected]:5060;line=15238]


Successful call out from unit:

08-Feb-2016 15:53:16.190 Leg L:456.1[Extn] is terminated: Cause: BYE from 172.26.102.27:5060
08-Feb-2016 15:52:08.419 [CM503007]: Call(C:456): Extn:3510 has joined, contact <sip:[email protected]:5060>
08-Feb-2016 15:52:08.418 L:456.2[Extn] has joined to L:456.1[Extn]
08-Feb-2016 15:52:05.979 [CM503025]: Call(C:456): Calling T:Extn:3983@[Dev:sip:[email protected]:5060;user=phone] for L:456.1[Extn]
08-Feb-2016 15:52:05.929 [CM503027]: Call(C:456): From: Extn:3510 ("Legal Conference" <sip:[email protected]:5060>) to T:Extn:3983@[Dev:sip:[email protected]:5060;user=phone]
08-Feb-2016 15:52:05.929 [CM503004]: Call(C:456): Route 1: from L:456.1[Extn] to T:Extn:3983@[Dev:sip:[email protected]:5060;user=phone]
08-Feb-2016 15:52:05.928 [CM503001]: Call(C:456): Incoming call from Extn:3510 to <sip:[email protected]:5060>


I can't seem to understand why 3CX thinks that it doesn't exist, has anyone else had a similar issue?

Thanks

 

[tsukraw]

Could you by chance do a wireshark capture on the 3CX server for both examples?
A call from the phone to another phone and then the reverse.

Post those pcaps.

Also what kind of phones are they?

 

[leejor]

Does the set actually show, in 3CX as registered? Check the log showing this happening, be sure that the IP/port are correct. An un-registered set will still be able to place calls, just not receive them.

 

[aberry]

It does show registered in 3cx, it is a Konftel IP Dect wireless conference phone. They are imho the best conference phone made by human hands. I have verified SIP and RTP ports that are assigned to he phone and they seem to be set correctly. I will get wireshark captures and see what it looks like.

http://www.konftel.com/Products/Konftel-IP-DECT-10

Thanks for the responses.

 

[aberry]

Attaching my wireshark logs, still not sure yet.

 

[aberry]

The Konftel Phone itself is logging as well, here is it's log from an incoming call to it that generates the 604 error:

Received from udp:172.26.102.20:5060 at 09/02/2016 09:11:35 (892 bytes)

INVITE sip:[email protected]:5060;line=25346 SIP/2.0
Via: SIP/2.0/UDP 172.26.102.20:5060;branch=z9hG4bK-d8754z-1f03a633872d5537-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;intercom=true
From: "Redacted"<sip:[email protected]:5060;user=phone>;tag=0e1db53f
Call-ID: YTU4ZjY3NzUwNzQzNmNiYmRjY2U2OGMwZDc5ZjI4YTc.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 14.0.47020.408 (46852)
Content-Length: 280

v=0
o=3cxPS 349301637120 285514661889 IN IP4 172.26.102.20
s=3cxPS Audio call
c=IN IP4 172.26.102.20
t=0 0
m=audio 7388 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv


Sent to udp:172.26.102.20:5060 at 09/02/2016 09:11:35 (313 bytes)

SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.26.102.20:5060;branch=z9hG4bK-d8754z-1f03a633872d5537-1---d8754z-;rport=5060
From: "Redacted" <sip:[email protected]:5060;user=phone>;tag=0e1db53f
To: <sip:[email protected]>
Call-ID: YTU4ZjY3NzUwNzQzNmNiYmRjY2U2OGMwZDc5ZjI4YTc.
CSeq: 1 INVITE
Content-Length: 0



Sent to udp:172.26.102.20:5060 at 09/02/2016 09:11:35 (476 bytes)

SIP/2.0 604 Does Not Exist Anywhere
Via: SIP/2.0/UDP 172.26.102.20:5060;branch=z9hG4bK-d8754z-1f03a633872d5537-1---d8754z-;rport=5060
Max-Forwards: 70
From: "Redacted" <sip:[email protected]:5060;user=phone>;tag=0e1db53f
To: <sip:[email protected]>;tag=j0mwqvygo
Call-ID: YTU4ZjY3NzUwNzQzNmNiYmRjY2U2OGMwZDc5ZjI4YTc.
CSeq: 1 INVITE
Contact: <sip:[email protected];line=25346>
User-Agent: IPDECT/03.55.0008 (MAC=00087B0FACA0; SER= 00000; HW=1)
Content-Length: 0


Received from udp:172.26.102.20:5060 at 09/02/2016 09:11:35 (368 bytes)

ACK sip:[email protected]:5060;line=25346 SIP/2.0
Via: SIP/2.0/UDP 172.26.102.20:5060;branch=z9hG4bK-d8754z-1f03a633872d5537-1---d8754z-;rport
Max-Forwards: 70
To: <sip:[email protected]>;tag=j0mwqvygo
From: "Redacted"<sip:[email protected]:5060;user=phone>;tag=0e1db53f
Call-ID: YTU4ZjY3NzUwNzQzNmNiYmRjY2U2OGMwZDc5ZjI4YTc.
CSeq: 1 ACK
Content-Length: 0

 

[aberry]

Working now, it looks like in the software I needed to pair a base station to the extension. Not so much a SIP error, but a configuration setting that I was missing. The 604 error was just throwing me off, as I hadn't seen it before.

Thanks again

 

[tlachaus]

this doesn't apply to your issue, but i'm wondering if you are using a provisioning template for your konftel conference phones with 3cx? or do you just configure them manually?