A 3CXphone that can not make internal calls to one extension

[cesarlandazuri]

Hello
I installed a 3CXphone (Extension 100) in a Windows 7 PC and I can recieve calls, make calls to other extensions, but I can not make calls to the operator Extension 101 working with a Yealink T21, the telephone do not rings and after the call is connected to the voice mail. This do not happens with other extensions. I check the 3CX systems and this was the result:

10-ago-2015 16:19:09.794 Leg L:27.2[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
10-ago-2015 16:19:09.794 [CM503003]: Call(C:27): Call to <sip:[email protected]:5060> has failed; Cause: 408 Request Timeout/INVITE from local
10-ago-2015 16:18:49.817 Leg L:28.2[VMail] is terminated: Cause: BYE from PBX
10-ago-2015 16:18:49.817 [CM503008]: Call(C:28): Call is terminated
10-ago-2015 16:18:49.816 Leg L:28.1[Extn] is terminated: Cause: BYE from 192.168.1.35:5062
10-ago-2015 16:18:35.910 Currently active calls - 1: [28]
10-ago-2015 16:18:28.605 [CM503007]: Call(C:28): VMail:999 has joined, contact <sip:[email protected]:40600>
10-ago-2015 16:18:28.604 [CM503007]: Call(C:28): Extn:101 has joined, contact <sip:[email protected]:5062>
10-ago-2015 16:18:28.603 L:28.2[VMail] has joined to L:28.1[Extn]
10-ago-2015 16:18:28.495 [CM503025]: Call(C:28): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=2906fc15782f878f] for L:28.1[Extn]
10-ago-2015 16:18:28.404 [CM503027]: Call(C:28): From: Extn:101 ("101 Operadora" <sip:[email protected]:5060>) to T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=2906fc15782f878f]
10-ago-2015 16:18:28.404 [CM503004]: Call(C:28): Route 1: from L:28.1[Extn] to T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=2906fc15782f878f]
10-ago-2015 16:18:28.403 [CM503001]: Call(C:28): Incoming call from Extn:101 to <sip:[email protected]:5060>
10-ago-2015 16:18:21.528 Leg L:27.3[VMail] is terminated: Cause: BYE from PBX
10-ago-2015 16:18:21.528 [CM503008]: Call(C:27): Call is terminated
10-ago-2015 16:18:21.526 Leg L:27.1[Extn] is terminated: Cause: BYE from 192.168.1.4:51706
10-ago-2015 16:18:05.772 [CM503007]: Call(C:27): VMail:999 has joined, contact <sip:[email protected]:40600>
10-ago-2015 16:18:05.771 [CM503007]: Call(C:27): Extn:100 has joined, contact <sip:[email protected]:51706>
10-ago-2015 16:18:05.770 L:27.3[VMail] has joined to L:27.1[Extn]
10-ago-2015 16:18:05.620 [CM503025]: Call(C:27): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=2906fc15782f878f] for L:27.1[Extn]
10-ago-2015 16:18:05.568 [CM503005]: Call(C:27): Forwarding: T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=2906fc15782f878f]
10-ago-2015 16:18:05.568 L:27.1[Extn] forwards call from Extn:101 to VMail:999 based on rule Fwd[Available/NoAnsw]
10-ago-2015 16:18:05.568 L:27.1[Extn] failed to reach Extn:101, reason No Answer
10-ago-2015 16:18:03.908 Currently active calls - 1: [27]
10-ago-2015 16:17:31.907 Currently active calls - 1: [27]
10-ago-2015 16:17:20.523 [CM503025]: Call(C:27): Calling T:Extn:101@[Dev:sip:[email protected]:5062] for L:27.1[Extn]
10-ago-2015 16:17:20.474 [CM503027]: Call(C:27): From: Extn:100 ("Softphone Prueba 1" <sip:[email protected]:5060>) to T:Extn:101@[Dev:sip:[email protected]:5062]
10-ago-2015 16:17:20.474 [CM503004]: Call(C:27): Route 1: from L:27.1[Extn] to T:Extn:101@[Dev:sip:[email protected]:5062]
10-ago-2015 16:17:20.473 [CM503001]: Call(C:27): Incoming call from Extn:100 to <sip:[email protected]:5060>

 

[leejor]

Re: A 3CXphone that can not make internal calls to one exten

Do calls to the operator extension, from any other Yealink T21 work correctly? Have you tried changing the extension number of the originating set to something other than 100?

You don't have 3CX set to use extension 100 (originally) as the operator extension, in some of the settings do you?