- Joined
- Nov 28, 2020
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Hi everyone, I've had my first install of 3CX up and running for my first customer for about 2 months now. At first they seemed pretty happy with it . Naturally we had a few kinks to work out with how it was setup but they were happy with the call quality and feature set and anything was better than their old phone system. Now after they've gotten used to it and have started their busy season, a lot of the users are getting annoyed. I had the business owner write out an email listing all of the complaints and I have copied that below. I would be eternally grateful if someone here could tell me what could possibly be going wrong or if this is just normal for this system. I've built a strong relationship with this customer so this isn't a make or break situation but I'm afraid to try and sell it to someone else now. Thanks
Hi Jeremy,
Here are a couple of issues that kind of drive us nuts. There are more, but this is what I can think of at the moment.
1) If you are on a call, then hang up and another call is coming in you can't answer it. There must be some kind of delay after hanging up that prevents you from answering the next call so you have to get up and go to another phone to answer it.
2) If two people attempt to answer a call at the same time, the person that didn't get it doesn't know they didn't get it because the line is silent. So you have to say hello a few times before you hang up or you might hang up on a customer.
3) When dialing out, many times it takes 15-30 seconds of wait time before it actually dials the number. You can see the number you dialed on the screen, but nothing is happening
4) Many times when you are trying to page and you hit 253 or which ever zone you want to page only two of the numbers register on the display so it won't page. So unless you are looking at the display while you are dialing you don't realize it didn't work and are sitting there waiting for the tone in your ear to let you know it's ready to page.
This list isn't all inclusive, but are some of the most annoying ones.
Thanks
Hi Jeremy,
Here are a couple of issues that kind of drive us nuts. There are more, but this is what I can think of at the moment.
1) If you are on a call, then hang up and another call is coming in you can't answer it. There must be some kind of delay after hanging up that prevents you from answering the next call so you have to get up and go to another phone to answer it.
2) If two people attempt to answer a call at the same time, the person that didn't get it doesn't know they didn't get it because the line is silent. So you have to say hello a few times before you hang up or you might hang up on a customer.
3) When dialing out, many times it takes 15-30 seconds of wait time before it actually dials the number. You can see the number you dialed on the screen, but nothing is happening
4) Many times when you are trying to page and you hit 253 or which ever zone you want to page only two of the numbers register on the display so it won't page. So unless you are looking at the display while you are dialing you don't realize it didn't work and are sitting there waiting for the tone in your ear to let you know it's ready to page.
This list isn't all inclusive, but are some of the most annoying ones.
Thanks
- 3CX Version Standard Annual 16.0.9
- Server OS Debian 9
- Is the 3CX Server Hosted and where? AWS t3.small
- IP Phone Make/Model/Firmware: Grandstream 2612P
- Provisioning Method: Pi 4b SBC
- Trunk Provider or Gateway Make/Model Bandwidth
- Has the Firewall Checker passed: Yes
- Are custom Phone Templates being used: No
- Also want to add that the customer has a 50mbps/50mbps fiber internet connection and are using all new Ubiquiti equipment including a UDM Pro.
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