Abandoned Calls Q-Manager

[David1921]

Hello,

We are not getting any statistic being shown in the abnd queue column in Q-Manager.

We can see the over all abandoned calls, but we would like to see which customer service agent had the last poll without running a report.

What is the criteria to trigger a stat in the "abnd" column

Thanks
David

 

[YiannisH_3CX]

What is the criteria to trigger a stat in the "abnd" column

The "abnd" column next to each queue agent indicates the times an agent actively rejected a call that was polling him.
The abandoned shows calls that were not answered through the Queue. The could mean the call reached the Destination if no answer,, or the caller hang up while he was waiting or the call was transferred out of the Queue.

 

[David1921]

Thanks YiannisH_3CX

Is it possible to add columns to the q-manager, we would like to "polled" if possible

 

[YiannisH_3CX]

Please note that this is currently not possible so i would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.