Abandoned Queue calls

[hobbitdude]

I'm currently experiencing an issue with certain agents in a queue not being able to answer calls. When calls come in, all extensions show up in the switch board, except the affected extension just blinks and their phone doesn't ring. For each blink of their name on the screen, they receive an abandoned call. So basically, one external call results in 6 or 7 abandoned calls for the affected users. The agents in question are logged into the queue and available. Any ideas as to what might be causing the problem? For one person in particular, I've recreated her extension multiple times. This fixes the problem for a few days, but its inconvenient and not a permanent fix. I'll also point out that its not just one queue that this happens, but the problem has only come back for one extension in one particular queue, if that helps at all. Thank you in advance for any suggestions.

3CX Version :16.0.2.910

• Server OS: Debian 9
• Is the 3CX Server Hosted and where? Self-Hosted
• IP Phone Make/Model/Firmware: Yealink T46S 66.84.0.35
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model: Windstream
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[Saqqara]

Before we help you, we need more info -https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

What is your queue setup -

 

[hobbitdude]

My apologies. Original post updated with the relevant information.

 

[hobbitdude]

Update: Looking in the activity logs, user's extension is showing alternating errors 404 and 487. User can receive and make internal calls and direct dialed calls to her extension go through, just not queue calls. I've removed her from the queue and put her extension back, but that doesn't do anything.

 

[AWS2P]

is this extension with status available and loggedin ?