Ability to choose Outbound ID

[KyleLindley]

There are work arounds to this but as most of you know, most customers want to push a button and dial. I have a customer who operates five companies out of one building and their old analog system allowed this. The consensus is why does this system not offer something that almost every system before hosting offered. They do not want to dial prefixes prior to calling out, they just want a button and if the SIP provider cannot support, then so should the phone system. Just my two cents

 

[leejor]

Just push a button and...select an extension? That they can already do, and use the outside caller ID attached to that extension. Unfortunately, it does require modifying the template to allow additional line keys to be added to a set.

I suppose you've come across this....

https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/

 

[KyleLindley]

I have considered multiple extensions for all users that need to call out from multiple lines, but I think there should be a built in option for this. A quick fix to this would be to allow the agent (with specific rights) to adjust their own outbound Caller ID.

 

[Evolute IT]

I have considered multiple extensions for all users that need to call out from multiple lines, but I think there should be a built in option for this. A quick fix to this would be to allow the agent (with specific rights) to adjust their own outbound Caller ID.

This is upcoming in the Update 8 (most probably). Update 7 is SMS (which should be available in Alpha soon).

It's been a long awaited request.

 

[leejor]

I think there should be a built in option for this.

You do not appear to be alone on that. It has been mentioned, a few times, that some sort of an option is "In Progress". Exactly how that is going to work, to satisfy the most users, may be, what is holding up the implementation.