Accept calls without microphone/camera

[RichB]

Is it possible to accept calls without a microphone/camera in the Windows App v18. I don't really want it for traditional purposes just to to be able to hear and respond to prompts.

 

[VasilisV_3CX]

Hi @RichB,

Yes you can, you'll just see the video icon greyed out when receiving calls on the new 3CX Desktop App. If you mean the Windows Client, I had no problems receiving calls after disabling the Video. Let me know if I've misunderstood anything.

 

[RichB]

Hi @RichB,

Yes you can, you'll just see the video icon greyed out when receiving calls on the new 3CX Desktop App. If you mean the Windows Client, I had no problems receiving calls after disabling the Video. Let me know if I've misunderstood anything.

I was using the new 3CX Desktop App, I didn't have either a microphone or camera plugged in. I had an incoming call and I'm fairly certain I tried pressing the answer button and it wouldn't answer. I then plugged in a USB webcam and tried again and it did answer. It may just be that I saw the warning about there being no microphone and didn't think that it would answer. I'll try again next Saturday.

 

[VasilisV_3CX]

Hi @RichB,

Yes I see, without any microphone at all plugged in, I'm sure that you're right about what you saw. Have a look if there are any other microphone options on the list that you can choose that aren't the mic you use. If you can, then that will work for you, but if not then you'll need to have at the very least a mic plugged in.