Access "group" voicemail from another line

[slightlyevolved]

I'm guessing that it's right in my face but I'm not seeing how to set this up. We have Pro-Hosted, and I'm wanting to configure a general VM that mutliple users/extensions will access. This is something that is set up now with our current Mitel/frontier PBX.

On our current system, we have a speed dial for GeneralVM, and when pressing it, you get the login prompt to listen to messages, just like if you picked up and hit 999, but instead of the inbox for the current extension (say 107) it'll be for the "general" extension (say 100). In the Mitel system, the voicemail access is 6000, and the general VM is 8000.

I'm not finding a way to set a similar system up on 3cx. Even if I could create a speed dial for getting into box 100 that would work, but if I try that with *4<ext> it only allows me to leave a message, not access them. I assume there's a different dialing code to access inboxes?

 

[Charles_3CX]

Regarding your question, unfortunately, there is no way to achieve this via a speed dial, but to access another extension voicemail, you would simply need to dial the voicemail special menu (999, for example ). Then, at the prompt press #, it will then ask you to enter the extension number and then to enter the vmail Pin number of the extension vmail that you want to access.

 

[slightlyevolved]

Thanks. That pointed me in a direction that I could work with. We have Yealink and Fanvil phones, setting a custom speed dial with 999,#<ext>,<pin> is a workable solution as at least those phones treat a comma as a pause and send DTMF tones.

 

[VoIPTools]

Nicely done @slightlyevolved. I don't think custom BLFs are overwritten by the auto provisioning feature of 3CX, so I think you will be OK.

You might also consider our 3CX Voicemail Manager tool. With our enhanced group voicemail feature, the group voicemail is propagated to all group member's voicemail box (thus turning on the MWI), and if anyone in the group listens to the voicemail, it turns off the MWI for everyone else. That way you do not have multiple chasing the same voicemail. Naturally, it has a lot of other features too like automatic archival, and more.