Solved Access to call recordings is allowed while it shouldn't

[GeorgeTs]

Hello,

We have granted an extension on our 3cx system with the following specs under Extension Settings / Rights:



Under Extension Settings / Phone Provisioning, we got the following:



The problem is that this user is perfectly capable to view and download call recordings when logging in the Web management console of 3cx, while they should not be able to do that.
Is there something we are doing wrong?

3cx Professional Enterprise v16.0.8.9

Many thanks in advance,
George

 

[ChrisC_3CX]

The "Show Call Recordings" under the extension only affects the 3CX Client and has no effect on the rights the extension has when logging into the 3CX Management Console. That said, the fact that it is disabled will not change what the extension sees when logging into the Management Console, all that matters in this case are the permissions selected under "System Management" under the Extension's "Access to 3CX Management Console" options.

Since this particular extension has "General System Administration" enabled, it will be able to see almost all sections of the 3CX Management Console including the "Recordings" section.

Do note however that the above applies only for 3CX v16. In v18 we've actually made Management Console access for extensions more granular. Below you'll see a screenshot of the same options in 3CX v18:




As you can see, "Recordings" is only available if the "Monitoring" right is provided. Since I see you also need this extension to generate reports, you can simply enable "Monitoring" and not check the "Can download recordings" checkbox. That way, the extension will be able to see what recordings exist but will not be able to download them.

 

[GeorgeTs]

Thank you @ChrisC_3CX
Great to know that this has been taken care of in v18, as we planned to upgrade that specific PBX anyway. Please feel free to close this thread.

 

[ChrisC_3CX]

You're very welcome!

Don't hesitate to start a new thread if you need additional information or assistance!