Accessing 3CX Directory using Yealink W59R attached to W80B

[ashfre]

We have a customer using Yealink W59R handsets attached to W80B Basestations. The DM is configured and attached to the 3CX system via SBC and is all working correctly for making and receiving calls.

The seem to not be able to access the 3CX directory though. When they try and access the directory it appears to load for around 15 seconds and then returns to the previous screen.

I have looked at the known behaviour, link below, for the W80B and limited access to the Directory doesn't appear to be a known issue.

https://www.3cx.com/sip-phones/yealink-dect-w80p/#h.8owp0itk5r99

Does anyone have any experience with this? If so what was the outcome?

TIA

 

[JohnS_3CX]

Hi @ashfre

Please share with us what version is:

- Your PBX
- The DM firmware
- The Base firmware
- The W59R firmware

 

[ashfre]

Hi @JohnS_3CX

Thank you for your prompt response.

PBX: 16.0.8.9
DM fw: 103.83.0.80
Base fw: 103.83.0.80
W59R fw: 115.83.0.10

 

[JohnS_3CX]

Ok for starters, you need to factory reset both the DM & Base devices, and then upgrade the firmware following our guide here: https://www.3cx.com/sip-phones/yealink-dect-w80p/

You should end up with

DM fw: 103.83.0.109
Base fw: 103.83.0.109
W59R fw: 115.85.0.35*

*(remember to download the firmware for this device too from the guide's linked page - its a separate download)

Once this is done, simply reprovision the DM, then configure the Base to find the DM again

When they are both ready you can go ahead and pair the W59R to the base.

Following this, make a quick test call to confirm everything is ok, and then check the Directory again to see if it loads now as expected.